Privacy Policy

Registration Information

When you register for any of our products, services, courses or newsletters, you provide us with information about yourself, which may include your name, email address, and other contact details.

Payment Information

All card payments made through our Services are processed by our third-party payment processor, Fanbasis. We do not collect or store your full credit card number, card security code, or card expiry date on our own systems. To complete a purchase you may need to provide the processor with information such as:

• Name
• Billing address
• Email address
• Credit or debit card details

This information is collected and stored by Fanbasis in accordance with its own privacy policy, not by us directly.

Email and Phone Information

If you correspond with us by email or phone, we may retain the content of that correspondence together with your contact details and our responses, using the same protections we apply to information received by other means. By providing your email address or phone number, you agree that we may contact you for service-related purposes, including by email, SMS or phone call. You can opt out of marketing communications at any time (see “Your Rights” below).

Marketing Communications and SMS Consent

We comply with the Australian Spam Act 2003 (Cth) and the Australian Privacy Principles. We will only send you commercial electronic messages (email, SMS, MMS or instant message) where you have given us your express or inferred consent to do so — for example, by:

• Submitting your details through a form on Our Website, opt-in checkbox, lead magnet, checkout or landing page where marketing communications are clearly disclosed;
• Purchasing a product, course or service from us (inferred consent for related communications);
• Verbally confirming consent on a call, or providing your number directly to a member of our team for follow-up.

Every marketing message we send will:

• Clearly identify us (Carter WA Enterprises Pty Ltd, trading as Elite Ecom) as the sender;
• Include a functional unsubscribe / STOP mechanism that is honoured within 5 business days as required by law.

You can withdraw consent at any time by replying STOP to any SMS, clicking the unsubscribe link in any email, or emailing us at contact@ecomcademy.info. Standard message and data rates from your carrier may apply to SMS messages you receive. We keep records of the consent you have provided (including the date, source and wording of the opt-in) so we can demonstrate compliance with the Spam Act and the Privacy Act.

We do not sell, rent or trade your phone number or email address to any third party for their own marketing purposes.

Testimonials

If you provide us with a testimonial, you consent to our using your name and testimonial content on Our Website or in our other marketing materials.

Sensitive Information

We do not actively collect sensitive information about you, such as information about your health, racial or ethnic origin, political opinions, religious beliefs, sexual orientation or criminal history. If we do come to hold any sensitive information, we take appropriate steps to protect it.

We collect your personal data in order to provide you with relevant content, products, services and promotions. We do not collect personal data beyond what is reasonably needed to provide and support these services.

Your information is stored and processed on our systems, and on the systems of the service providers referenced in this policy, in Australia and/or other jurisdictions in which our service providers operate (for example, Fanbasis may process data outside Australia). No third party has access to your personal data except as required to provide our Services or as required by law.

We use personal information to:

• Administer our business activities
• Provide the products and services you have requested
• Process your payments
• Monitor and improve our Services
• Run our marketing and promotional activities
• Customise the content, layout and services offered through Our Website

We may share information with others only on an aggregate, non-identifying basis. We do not sell or share personally identifiable information with third parties except as required by law or as necessary to deliver the Services you have requested (for example, sharing payment details with Fanbasis to process a transaction).

From time to time we may use your information to notify you of important changes to Our Website, new services, or offers we think you will find valuable. You can opt out of these communications at any time using the unsubscribe link at the bottom of our emails, or by emailing us at contact@carterwaenterprises.com.au.

Australian tax law requires us to keep basic personal data (such as your name, address and contact details) for a minimum of five years. After this period, we will destroy this data on request. Information we hold for marketing purposes will be retained until you notify us that you no longer wish to receive it.

A cookie is a small text file, often containing an anonymous unique identifier, that a website asks your browser to store. Most browsers accept cookies automatically, but you can configure your browser to refuse them; doing so may affect how well some parts of Our Website function. Cookies cannot access other data on your device or transmit viruses.

A tracking pixel works with cookies to collect or deliver information. It does not identify you personally but may result in you seeing re-targeted advertising on other websites you visit.

We may also use web beacons and similar technologies to count visitors to pages on Our Website, monitor how users navigate the site, and measure whether email messages were opened, acted upon or forwarded. Third-party vendors may set cookies on our behalf (for example, analytics or advertising providers) to track and analyse anonymous usage and volume statistics; any such information is shared externally only on an anonymous, aggregated basis. From time to time third parties may serve advertisements on Our Website that include their own cookies or web beacons; this Privacy Policy does not cover those third-party ad servers and you should review their privacy policies to understand their use of cookies and other technologies.

Our Website uses cookies to distinguish you from other visitors and, in some cases, to reduce how often you need to log in. Cookies, together with our web server logs and tracking pixels, let us calculate aggregate visitor numbers and identify which parts of the site are most popular, helping us improve Our Website and better serve our clients. Cookies and pixels do not let us gather personal information about you, and we do not deliberately store personal information in the cookies your browser holds.

Some of our advertising campaigns may track visitors across different websites to display relevant advertising. We do not control which specific websites are used for this purpose, but you should assume that this tracking occurs. If this is a concern, you can disable third-party cookies in your browser settings.

To opt out of tailored advertising generally, visit: Network Advertising Initiative — Consumer Opt-Out.

Your computer’s IP address is automatically collected by our web server as part of standard traffic data, so that the pages you request can be delivered to you.

We do not share, sell, rent or lease any information that uniquely identifies you (such as your email address or other personal details) with anyone, except to the extent necessary to process a transaction or deliver a Service you have requested.

Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to access the personal information we hold about you and to request that it be corrected. If you believe information we hold about you is incorrect, or you wish to raise a complaint about how we have handled your personal data, please contact us at contact@ecomcademy.info and we will investigate.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Last Updated: July 2026

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above, so please check back periodically. If the terms of this policy change in a way that is materially inconsistent with how we have previously handled your personal information, we will not apply those changes to information already collected without your consent.

If you have any questions about this Privacy Policy, please contact us at contact@ecomcademy.info.